As the user flows through these service offerings, cost of service reduces as business maturity increases. Our service offerings are geared towards this customer progression.
Mapping the current and futures states for the organization to verify if NetSuite is really the offering that supports and addresses the gaps for the organization. What in our portfolio of services and solutions allow us to address the customer needs. During this service, discovery and value chain assessment sessions are performed to verify the correct path forward.
The customer in this step is implementing a new system as either an upgrade from a non scalable solution or a replacement from another system. This effort is usually more intense for a customer 4-6 months and more requires a higher degree of service.
The customer in this phase starts to elaborate the NetSuite system to take care of specific business processes and needs. During this phase the business will integrate the solution to other systems and solutions, build custom workflows / forms, dashboards, and enable core business processes that were not possible before NetSuite.
As the organization matures the customer will utilize support to resolve system issues, answer questions, and support the business as it learns the new system and adapts to the new found productivity. This also allows customer access to fixed bid projects to improve processes and technology.
As the customer matures, they no longer require deep support in the system. The business has adapted and is now competent with the unified business platform. At this point Excelym offers personnel to handle NetSuite administration, accounting, order fulfillment, support and other business process needs.
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With a lean in-house team, limited budget, and robust project pipeline, Flywheel needed to scale quickly and cost effectively. Excelym answered the call. From operationalizing our CRM, to implementing NetSuite POS integration to providing staff aug on marquee projects, Excelym delivered at a high quality on-time and under budget. They have mastered the hybrid on/off shore model by providing accessible tech leadership in the US with a closely managed offshore team.Michael Burlando - CTO - Flywheel Sports, New York Flywheel Sports
I have just completed a project with Excelym to implement a NetSuite Electronic Payment Batch/ EPB process, they gave an excellent service and it was completed as planned and the solution is delivering real benefits in terms of time savings and improved accuracy. I have worked with Excelym for a while, all ‘remotely’ as our company is based in the UK, this works very well considering the distance. (April, 2015).Peter Holes - Manager, JTAPE Ltd. (UK) - A manufacturer of innovative tape based products for the automotive, OEM and other markets, on an international scale.
“Working with them over the past few years has been truly valuable to the company. We have been a recipient of very remarkable solutions that has improved our business to unprecedented levels leveraging our NetSuite. They continue to exceed our expectations for our business requirements.”Robin Darch - CFO, QuickGrind Ltd. (UK) - A leading manufacturer of precision, solid carbide rotary cutting tools for the die, metalworking, automotive and aerospace industries
Excelym assisted with the implementation of our computer software, they were very knowledgeable in the product [NetSuite] and tremendously helpful, going the extra mile to ensure that we were able to utilize the program in an efficient manner for our industry.Mervyn Carter - Business Development Manager - UK Architectural Lighting Company
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