Excelym | Careers: We strive to be a great place to work and to do that, we offer the following benefits that go way beyond what our industry has to offer:

Competitive Base Salary, Bonus and Incentive Compensation (at least 10% more than the market average)

Medical, Vision and Dental Insurance

PTO/ Paid Time Off (Vacation, Medical Leave)

Paid Volunteer Time

Individual Training Budget

Gym/Health Club Subsidy

Mobile Phone Usage Subsidy

Home Internet Subsidy

If this all sounds exciting then please take a look at our current openings and APPLY NOW! Our door is open.

Current Openings:

This position is responsible in the execution of client processes on client specific
tools and systems. S/He helps in managing master data, including creation,
updates, deletion, commissioning and decommissioning of data sets, processing
of confidential data and information based on standard guidelines and workflow.
S/He provides quality assurance of imported data; helps develop reports and
analysis. S/He creates and designs reporting environment including data sources,
data security and metadata.
Also, s/he s/he collaborates with Business Analyst and Quality Analyst in the
providing client support.

Duties & Responsibilities:
    • Executes specific tasks and functions on client specific tools and system as
      defined by Business Analysts or client representatives;
    • Manages master data, including creation, updates, and deletion.
    • Manages users and user roles.
    • Prepares and develops reports.
    • Creates and designs working environment including data sources, data
      security and metadata.
    • Provides quality assurance of imported data; works with Quality Assurance
      Analyst and Business Analyst in ensuring quality and accuracy of data.
    • Processes confidential data and information according to defined guidelines
      and workflow;
Qualifications:
    1. IT graduates are preferred.
    2. Fresh graduates are welcome to apply.
    3. Knowledge in MS Excel formulas preferably.
    4. Strong Communication Skills.
    5. Must be willing to work night shifts (11 PM to 8AM shift);

Implementation Specialist performs installation and configuration of new systems to customize them for the organization as directed by Business Analysts. S/He conducts testing to ensure that the systems work as expected. Also, s/he trains the system’s end users and writes instruction manuals that serve as user guide. S/He collaborates with Business Analysts and clients/client representative to identify and resolve client concerns.

Duties & Responsibilities:
    • Configuring and customizing a system to match the specifications.
    • Follows established procedures to resolve client concerns and tickets;
    • Conducts client demo or training; provides initial support to answer specific questions regarding the setup and configuration.
    • Serves as a team member.
    • Collaborates with Business Analysts and Client Support and the clients or its representatives in order to provide effective technical solutions.
    • Executes test cases as necessary.
    • Escalates configuration or integration issues to Business Analysts or Senior Support Specialists when necessary;
    • Works with clients or its representative in resolving issues or tickets when necessary.
    • Investigate, resolve and escalate problems and develop recommendations for resolution.
    • Develop, write, and communicates business requirements and functional specifications for the implementation of business solutions.
Qualifications:
    1. Bachelor’s or Master’s degree in Business, Information Systems, Management, Accounting, Industrial Engineering, Computer Science or equivalent.
    2. At least two years professional experience as implementation specialist, business analyst, systems design or equivalent positions.
    3. Experience working with US, UK clientele on technical project implementations.
    4. Experience in implementing ERP and CRM systems (e.g. NetSuite, Odoo, Salesforce, Siebel) is preferable.
    5. Experience with SCRUM and Agile methodologies is a plus.
    6. Willing to work on shifting schedules.
    7. Has the ability to take initiative and be proactive.
    8. With strong verbal and written communication skills.
    9. Must be willing to work Night Shifts.

The CSR (Customer Service Representative) for Sales is responsible in generating leads obtained Marketing and Sales team; S/He makes outbound calls to these leads to sell IT service offerings of Excelym including product license, integrator, customization, consulting, business process, etc. S/He is responsible in explaining the product and service offering details to customers.  S/He handles customer concerns, questions and queries; delivers targets based on target metrics and TAT.

Duties & Responsibilities:
    • Responsible in collecting and generating leads from Marketing and Sales team members; 
    • Delivers outbound calls to prospected clients or leads in selling Excelym’s IT service offerings, bundles, systems integrator, consulting, etc.
    • Ensures that all required metrics are met within a given time frame; 
    • Explains service offering details and resolves customer queries in a timely manner;
    • Collaborates with team members in the achievement of departmental goals;
    • Escalates issues and concerns beyond his/her level of capabilities to his/her immediate superior;
    • Prepares reports and presentation regarding to target metric status on a given period.     
Qualifications:
    1. A Bachelor’s degree in Information Technology, Computer Science OR a graduate of any Business-related course;
    2. With at least 3-years’ experience in sales in a BPO setting; experience in lead generation or selling technical services, business process, software application, or the likes is preferred.
    3. Fundamental knowledge in leads generation.
    4. Must have a good command of the English language.
    5. Must have solid negotiation skills.
    6. Must be driven and passionate about selling products and services.
    7. Has the ability to manage issues and concerns of clients in the US or UK.
    8. Must be able to perform efficiently on a graveyard schedule.

The Content Writer is responsible in generating engaging, original content for Excelym’s website that will boost its marketing strategies and digital presence.  S/He will research topics and create thought provoking posts that appeals to target audience and/or prospected leads using various media digital platforms and the company website.  S/He will also elicit suggestions from teammates or fellow employees to contribute in technical or experiential topics. Leads or participates programs and initiatives that will encourage participation from team members.  

Duties & Responsibilities:
    • Creates, generates, researches original and engaging posts that supports Excelym’s marketing strategies and boosts its digital presence.
    • Regularly updates company website’s contents and articles to keep captured audience engaged.  
    • Writes, publishes, edits, and disseminates contents using various digital media platforms such as social media, emails and other communication media to promote write-up, posts, or blogs.
    • Leads, initiates, or collaborates with team members or other departments in creating programs that promotes participation from fellow employees to contribute write-up, blogs or articles in the company web site or social media platforms.
    • Maximizes traffic by utilizing SEO keywords.  Monitors traffic and responses in social media by using analytics or up-to-date applications and tools to capture that audience’s sentiments.   
    • Keeps oneself engaged with other experts, bloggers, influencers, and known writers to contribute in the company website or related posts.
    • Keeps oneself updated of the current trends and social media platforms and functionalities to continuously improve content writing skills and digital presence.
Qualifications:
    1. A graduate of English or Communications related courses; Information Technology, Marketing, or related course.
    2. With at least 1-2 years’ experience as a blogger/content writer.
    3. With knowledge in SEO and traffic monitoring.
    4. Exceptional technical or creative writing skills and research.
    5. Must have a good command of the English language.
    6. Strong understanding of the industry trends and target audience’s behavior.
    7. Has ability to take initiative and be proactive.

The Junior Marketing Assistant will assist and support the Marketing Manager/ Supervisor in company marketing programs and campaigns. The Junior Marketing Assistant is also responsible for undertaking daily administrative tasks in the Marketing Department. Responsibilities also include executing inbound and outbound marketing campaigns that include copywriting, email marketing, social media, PPC and other marketing initiatives.

Duties & Responsibilities:
    • Executing Marketing activities, initiatives, and campaigns
    • Undertaking daily administrative marketing tasks like reporting, data analysis, and data gathering
    • Update date marketing speadsheets and databases
    • Assist Marketing Manager/Supervisor in managing CRM like Hubspot or MailChimp

This position is responsible in the execution of client processes on client specific
tools and systems. S/He helps in managing master data, including creation,
updates, deletion, commissioning and decommissioning of data sets, processing
of confidential data and information based on standard guidelines and workflow.
S/He provides quality assurance of imported data; helps develop reports and
analysis. S/He creates and designs reporting environment including data sources,
data security and metadata.
Also, s/he s/he collaborates with Business Analyst and Quality Analyst in the
providing client support.

Duties & Responsibilities:
    • Executes specific tasks and functions on client specific tools and system as
      defined by Business Analysts or client representatives;
    • Manages master data, including creation, updates, and deletion.
    • Manages users and user roles.
    • Prepares and develops reports.
    • Creates and designs working environment including data sources, data
      security and metadata.
    • Provides quality assurance of imported data; works with Quality Assurance
      Analyst and Business Analyst in ensuring quality and accuracy of data.
    • Processes confidential data and information according to defined guidelines
      and workflow;

Implementation Specialist performs installation and configuration of new systems to customize them for the organization as directed by Business Analysts. S/He conducts testing to ensure that the systems work as expected. Also, s/he trains the system’s end users and writes instruction manuals that serve as user guide. S/He collaborates with Business Analysts and clients/client representative to identify and resolve client concerns.

Duties & Responsibilities:
    • Configuring and customizing a system to match the specifications.
    • Follows established procedures to resolve client concerns and tickets;
    • Conducts client demo or training; provides initial support to answer specific questions regarding the setup and configuration.
    • Serves as a team member.
    • Collaborates with Business Analysts and Client Support and the clients or its representatives in order to provide effective technical solutions.
    • Executes test cases as necessary.
    • Escalates configuration or integration issues to Business Analysts or Senior Support Specialists when necessary;
    • Works with clients or its representative in resolving issues or tickets when necessary.
    • Investigate, resolve and escalate problems and develop recommendations for resolution.
    • Develop, write, and communicates business requirements and functional specifications for the implementation of business solutions.
Qualifications:
    1. Bachelor’s or Master’s degree in Business, Information Systems, Management, Accounting, Industrial Engineering, Computer Science or equivalent.
    2. At least two years professional experience as implementation specialist, business analyst, systems design or equivalent positions.
    3. Experience working with US, UK clientele on technical project implementations.
    4. Experience in implementing ERP and CRM systems (e.g. NetSuite, Odoo, Salesforce, Siebel) is preferable.
    5. Experience with SCRUM and Agile methodologies is a plus.
    6. Willing to work on shifting schedules.
    7. Has the ability to take initiative and be proactive.
    8. With strong verbal and written communication skills.
Duties & Responsibilities:
    • Conceptualize orginal ideas that bring simplicity and user friendliness to complex design roadblocks.
    • Design and deliver wireframes, storyboards, user flows, process flows and site maps to effectively communicate interaction and design ideas.
    • Translate concepts into wireframes and mock-ups that lead to intuitive user experiencess.
    • Take a user-centered design approach and rapidly test and iterate your designs.
Qualifications:
    • A bachelor’s degree graduate in related field.
    • 1-2 years of related professional experience.
    • Proven UI/UX design skills with a strong portfolio.
    • Solid experience in creating wireframes, storyboards, user flows, process flows and site maps.

As a Project Manager, he sees to it that only the latest methodologies will be
applied to every project implementation and ensure a value-driven solution
delivery to support Excelym’s international customers. This position manages
project management team, direct research and implement strategic solutions. He
works alongside truly talented teams including multiple business partners,
functions, and regions bringing them together to create a collaborative, innovative,
and high-performing team.

Duties & Responsibilities:

 Acquire positive results from the staff by communicating job expectations;
planning, monitoring, and appraising job results; coaching, counseling, and
disciplining employees; initiating, coordinating, and enforcing systems,
policies, and procedures.

 Maintains staff by participating in recruitment and selection process, training
employees; maintaining a safe and secure work environment; developing
personal growth opportunities.

 Maintains organization’s effectiveness and efficiency by defining, delivering,
and supporting strategic plans for every project implementation.

 Defines project goals, scope, approach, and overall task plan including
providing clarity on critical path tasks.

 Manages project and program dependencies and constraints.

 Directs research by studying organization goals, strategies, practices, and
user projects.

• Completes projects by coordinating resources and timetables with all
involved departments and client’s representatives.

Qualifications:

• Candidate must possess at least Bachelor’s/College Degree in Computer Science/Information Technology or equivalent.

• Preferably Assistant Manager/Manager specialized in IT/Computer – Software or equivalent.

• Has more than 5 years’ professional experience within IT or a related field.

• Has more than 5 years’ additional relevant professional experience in lieu of a degree.

• Has 2 years’ experience with IT project management or Agile.

• Has experience with e-Commerce and/or ERP application implementations.

• Preferably with PMI or SCRUM Master certification.

• Has Strong Project Management methodology and project lifecycle understanding.

• Has Proven leadership, exceptional collaboration, listening, written and verbal communication skills.

• With strong influencing skills and ability to interact with senior management

• Has Strong and proven experience in Agile SCRUM methodologies.

• With experience in full life-cycle solution delivery projects.

Please email your resumes and cover letters to career@excelym.com

Excelym, LLC is an Equal Opportunity employer, and has a strong commitment to the principle of diversity in all areas. In that spirit, we are particularly interested in receiving applications from a broad spectrum of qualified people who would assist us in demonstrating our essential values of leadership, diversity, engagement and sustainability. We strive to create success for every employee by appreciating the uniqueness that each person brings to the workplace. Excelym strongly encourages applications from qualified women, minorities, veterans and individuals with disabilities. We are committed to diversity as a core value. We support equal access and welcome applications from individuals of all backgrounds, experiences, abilities, race, gender, ethnicities, sexual orientation and perspectives.