NetSuite Service Continuum
As the user flows through these service offerings, cost of service reduces as business maturity increases. Our service offerings are geared towards this customer progression.
NetSuite AdvisoryMapping the current and futures states for the organization to verify if NetSuite is really the offering that supports and addresses the gaps for the organization. What in our portfolio of services and solutions allow us to address the customer needs. During this service, discovery and value chain assessment sessions are performed to verify the correct path forward.
NetSuite ImplementationThe customer in this step is implementing a new system as either an upgrade from a non scalable solution or a replacement from another system. This effort is usually more intense for a customer 4-6 months and more requires a higher degree of service.
NetSuite Customization & IntegrationThe customer in this phase starts to elaborate the NetSuite system to take care of specific business processes and needs. During this phase the business will integrate the solution to other systems and solutions, build custom workflows / forms, dashboards, and enable core business processes that were not possible before NetSuite.
As the organization matures the customer will utilize support to resolve system issues, answer questions, and support the business as it learns the new system and adapts to the new found productivity. This also allows customer access to fixed bid projects to improve processes and technology.
NetSuite BPO or Retainer
As the customer matures, they no longer require deep support in the system. The business has adapted and is now competent with the unified business platform. At this point Excelym offers personnel to handle NetSuite administration, accounting, order fulfillment, support and other business process needs.