Expert NetSuite-Certified Consultants On The Go

For many new NetSuite users, committing to a long-term support contract can feel daunting, especially when you’re still trying to understand your system’s needs and support volume. Signing up for services without a clear picture of how much support you’ll actually require might lead to unnecessary costs or underutilized resources. This uncertainty often leaves businesses hesitant to move forward, unsure of how to find flexible support options that align with their evolving needs. This is where Pay-As-You-Go (PAYGo) support comes into play.

What is PAYGo NetSuite Support?

Pay-As-You-Go NetSuite support is a flexible option for businesses that need help managing their NetSuite system but are not ready to commit to a long-term support contract. With PAYGo support, you only pay for the services you use, making it an ideal choice for businesses with fluctuating or unpredictable support needs.

Benefits of PAYGo Support

1. Cost Savings: With PAYGo support, you only pay for the services you use, eliminating the cost of a fixed monthly or annual contract. This can lead to significant cost savings in comparison to traditional long-term support agreements, especially for smaller businesses with limited resources.
2. Flexibility: PAYGo support allows businesses to have access to experienced NetSuite experts without being tied down by a long-term commitment. This offers the flexibility to use support services as needed, whether it’s for system maintenance, troubleshooting, or customization projects.
3. Scalability: As businesses grow and their NetSuite needs evolve, they may require different levels of support at different times. PAYGo support allows businesses to scale their level of support up or down depending on their current needs, instead of being locked into a fixed contract.
4. Expertise: With PAYGo support, businesses have access to a team of certified NetSuite consultants and developers with extensive experience in implementing, customizing, and maintaining NetSuite. This means businesses can leverage the expertise of professionals who have worked on a variety of NetSuite projects across different industries.

Introducing Excelym’s Pay-As-You-Go NetSuite Support Service 

At Excelym, we understand that every business has unique needs when it comes to NetSuite support. That’s why we’ve developed a fully flexible, ticket-based support model designed to offer expert assistance on your terms—without any long-term commitments or minimum requirements.

Here’s how it works:

1. Ticket-Based Support 

Submit a support request or “ticket” for any issue or task, and our experienced offshore NetSuite team will handle it efficiently. Each request is addressed by NetSuite experts who ensure solutions are delivered methodically and effectively.

1. On-Demand Assistance 

Need help only occasionally? No problem. Our ad hoc support allows you to request assistance as needed. Real-time collaboration through Zoom ensures quick resolutions, perfect for businesses or individuals seeking flexibility without a subscription commitment.

1. Timely Service with SLA Response 

We prioritize timely responses to your requests, with our team delivering initial responses or resolutions within 72 hours (excluding weekends and holidays). This ensures consistent, high-quality support whenever you need it.

1. No Minimum Hour Commitment 

Pay only for the support you use—no mandatory minimum hours required. Whether your needs are light or intensive, our approach ensures cost-efficiency by eliminating unnecessary commitments.

1. Tailored for Your Needs 

Excelym’s support is ideal for businesses seeking flexible, on-demand solutions. From minor troubleshooting to complex system needs, we’re here to help you get the most out of NetSuite without overpaying or committing to unused hours.

Excelym Puts Emphasis on Cost-Effectiveness

We prioritize providing cost-effective solutions that align with your business goals. Our on-demand support model ensures you only pay for what you use, offering exceptional value without compromising on quality. We focus on delivering efficient, targeted assistance to maximize your investment in NetSuite.

Our PAYGo NetSuite Support service is built to adapt to your needs and keep your operations running smoothly. Whether you’re tackling small challenges or managing significant system demands, we’re here to provide expert solutions when you need them.

NetSuite Support Scope

Our team handles essential NetSuite tasks and system optimization, including:

• General NetSuite Administration
• Sales Order and Inventory Management (e.g., creation, scheduling, tracking)
• Billing, Invoicing, and Payments Management
• Debt Collection and Collections Management
• Purchasing and Periodic Business Activities (e.g., inventory adjustments during stock counts)
• User Training and Guidance
• Data Import/Export, Cleanup, Conversion, and Migration
• KPI Dashboards and Analytics Builder
• Saved Searches, Reports, and Forms Customization
• Employee Onboarding and Workflow Optimization
• New Version Release Preparation
• NetSuite Native Scripting and System Optimization

For advanced technical needs, experienced NetSuite developers are available for custom SuiteScripting, such as:

• User-event scripts for data changes
• Suitelets for dynamic user interfaces
• Scheduled scripts for automated tasks
• Portlet scripts for custom dashboards
• Workflow action scripts and more

What’s Included in the NetSuite Scripting Scope:

• Scripting and Customization Work: This includes access to scripting jobs and customization tasks. Larger, more extensive customization efforts will be handled as fixed-bid projects delivered by the project delivery team rather than the Support Team. 
• Bundle Installation Script Support: Assistance with bundle installation scripts, which are specialized server SuiteScripts that run automatically during bundle installation, updates, or uninstallations, is covered. 
• Complex Support Requests: For advanced or intricate support needs, a Client Requirements Confirmation (CRC) document will be prepared for client review and approval prior to implementation.

What’s Out of Scope for NetSuite Scripting:

• Integration Coding and Troubleshooting: Issues involving technical programming, troubleshooting integration code, or actual coding tasks may need to be handled as a separate project with a fixed-price quote. 
• Large-Scale Customizations: Significant NetSuite customizations or integrations with other systems (e.g., payment processors, Salesforce, or third-party logistics providers) fall outside of standard support packages and will require a separate project delivery with an estimated cost.

Support Request Processing

Excelym ensures a streamlined process for managing support requests:

• All inbound requests (via email, web portal, or chat) are acknowledged immediately.
• Status updates are accessible via the Excelym Support Web Portal/Help Center, with email alerts available for real-time tracking.

Additional NetSuite Support Options

Excelym also offers flexible NetSuite Support plans tailored to meet diverse client needs. For those requiring consistent assistance, we provide options for fixed monthly support hours. Alternatively, clients can opt for consumable support hour packages, allowing them to utilize hours as needed without a fixed monthly commitment. These customized plans are designed to ensure businesses have access to the right level of support at all times.

Both of these support options also include the benefit of varying faster resolution times, based on the plan selected. This ensures that critical issues can be addressed promptly, allowing businesses to maintain smooth operations without extended disruptions.