- Cebu, Philippines
Job Description
1. Accounts Management
- Act as the primary point of contact for incoming client requests, directing them to leadership and project managers.
- Organize and lead bi-weekly accounts meetings, including detailed meeting notes.
- Assist in business development strategies and support client management.
- Oversee client contracts with a focus on renewals, subscription tracking, and template optimization.
- Lead compliance efforts, including the implementation of frameworks like SOC 2 (Type I & II) and adherence to data privacy initiatives.
2. Product Management and Development
- Design and manage product roadmaps in collaboration with development teams.
- Monitor product progress through development trackers and resolve blockers during weekly meetings.
- Align product development goals with overall business and project objectives.
- Conduct competitive research to drive product innovation for Excelym IO and NetSuite App solutions.
- Develop pricing models and form strategic partnerships to support product growth.
- Create go-to-market materials, including whitepapers, demo videos, and blogs.
3. Marketing and Brand Management
- Develop and implement marketing strategies to enhance brand visibility for Excelym IO, Excelym-NetSuite, and ExcelymGO.
- Plan and execute outreach campaigns on LinkedIn, Google, and email to generate leads.
- Produce SEO-optimized content, oversee social media pages, and drive community engagement.
- Conduct market research to inform campaign strategies and optimize performance using tools like Leadfeeder and Klaviyo.
- Organize client satisfaction surveys, promotional campaigns, and employee engagement events.
4. Business Development and Growth
- Plan and execute client-facing campaigns, announcements, and promotions.
- Manage app marketplace submissions, including technical and administrative requirements.
- Provide training on marketplace processes and track performance metrics.
- Deliver strategic reports to leadership on growth initiatives and marketplace performance.
5. Data Security and Compliance
- Lead SOC 2 compliance efforts, including policy documentation and ensuring adherence to Type I & II frameworks.
- Maintain membership in privacy and data security programs, staying informed on the latest standards.
6. Marketing and SEO Execution
- Manage ad campaigns on LinkedIn, Google, and Facebook to drive lead generation.
- Optimize SEO performance using tools like Semrush and Google Search Console.
- Produce and edit content for platforms like YouTube and update website structures for better user experience.
- Track and maintain first-page SERP rankings for targeted keywords.
7. Sales and Other Administrative Tasks
- Create and manage a Revenue Business Intelligence Tool for financial tracking.
- Monitor client billing, subscriptions, and accounts receivable.
- Maintain contract templates to reduce review times and improve efficiency.
- Draft and send contracts to prospect/existing client signatories per STC/ Quote by project management and accounts management
- Proven track record of managing accounts, product roadmaps, and compliance initiatives.
- Strong understanding of digital marketing, SEO, and lead generation strategies.
- Familiarity with tools such as Semrush, Google Search Console, Leadfeeder, and Klaviyo.
- Exceptional communication, organizational, and analytical skills.
- Ideally, applicant must be Cebu-based