Customer Sales Representative

Job Description

This position is responsible in the execution of client processes on client specific tools and systems. S/He helps in managing master data, including creation, updates, deletion, commissioning and decommissioning of data sets, processing of confidential data and information based on standard guidelines and workflow. S/He provides quality assurance of imported data; helps develop reports and analysis. S/He creates and designs reporting environment including data sources, data security, and metadata. Also, s/he s/he collaborates with Business Analyst and Quality Analyst in providing client support.

Duties & Responsibilities

• • Responsible in collecting and generating leads from Marketing and Sales team members;
  • Delivers outbound calls to prospected clients or leads in selling Excelym’s IT service offerings, bundles, systems integrator, consulting, etc.
  • Ensures that all required metrics are met within a given time frame;
  • Explains service offering details and resolves customer queries in a timely manner;
  • Collaborates with team members in the achievement of departmental goals;
  • Escalates issues and concerns beyond his/her level of capabilities to his/her immediate superior;
  • Prepares reports and presentation regarding to target metric status on a given period.

Qualifications:

• • Responsible in collecting and generating leads from Marketing and Sales team members;
  • Delivers outbound calls to prospected clients or leads in selling Excelym’s IT service offerings, bundles, systems integrator, consulting, etc.
  • Ensures that all required metrics are met within a given time frame;
  • Explains service offering details and resolves customer queries in a timely manner;
  • Collaborates with team members in the achievement of departmental goals;
  • Escalates issues and concerns beyond his/her level of capabilities to his/her immediate superior;
  • Prepares reports and presentation regarding to target metric status on a given period.