Implementation Specialist


Job Description

Implementation Specialist performs installation and configuration of new systems to customize them for the organization as directed by Business Analysts. S/He conducts testing to ensure that the systems work as expected. Also, s/he trains the system’s end users and writes instruction manuals that serve as user guide. S/He collaborates with Business Analysts and clients/client representative to identify and resolve client concerns.

Duties & Responsibilities

    • Configuring and customizing a system to match the specifications.
    • Follows established procedures to resolve client concerns and tickets;
    • Conducts client demo or training; provides initial support to answer specific questions regarding the setup and configuration.
    • Serves as a team member.
    • Collaborates with Business Analysts and Client Support and the clients or its representatives in order to provide effective technical solutions.
    • Executes test cases as necessary.
    • Escalates configuration or integration issues to Business Analysts or Senior Support Specialists when necessary;
    • Works with clients or its representative in resolving issues or tickets when necessary.
    • Investigate, resolve and escalate problems and develop recommendations for resolution.
    • Develop, write, and communicates business requirements and functional specifications for the implementation of business solutions.

Qualifications:

    • Bachelor’s or Master’s degree in Business, Information Systems, Management, Accounting, Industrial Engineering, Computer Science or equivalent.
    • At least two years professional experience as implementation specialist, business analyst, systems design or equivalent positions.
    • Experience working with US, UK clientele on technical project implementations.
    • Experience in implementing ERP and CRM systems (e.g. NetSuite, Odoo, Salesforce, Siebel) is preferable.
    • Experience with SCRUM and Agile methodologies is a plus.
    • Willing to work on shifting schedules.
    • Has the ability to take initiative and be proactive.
    • With strong verbal and written communication skills.
    • Must be willing to work Night Shifts.
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