NetSuite Dunning Letters Solution

Excelym NetSuite Dunning Solution: Basic & Advanced

We understand that off-the-shelf dunning solutions often fall short of addressing the unique requirements of various companies, particularly in critical business scenarios and complex customer experience situations. To tackle these challenges, we have developed a tailored NetSuite dunning solution.

Our solution effectively solves the common limitations of NetSuite’s Dunning Letters SuiteApp. We offer businesses a flexible, robust, and efficient tool for managing their collections process. Additionally, we strive to make our solution accessible to a wide range of businesses by providing two scalable options: Basic and Advanced Dunning.

• A. NetSuite Dunning Basic

  (Only $149 per month per NetSuite instance/account, billed annually)

  • Recipients – Ability to send to multiple recipients, using different fields. This comes with the option to exclude certain customers from the dunning automation.
  • Friendly Reminder – Ability to send prior to the Due Date in bulk or automatically.
  • Due Date – Ability to send invoices that are due today in bulk or automatically.
  • Frequency Level – Ability to send notices to open invoices every n days based on transaction or due date.
  • Last Level Dunning – Ability to send looping notices after the last defined frequency level.
  • Attachment – Ability to attach a pdf file.
  • Subsidiary – Ability to set dunning per subsidiary or multiple subsidiaries.
  • Past Due Customer Record – Ability to send Dunning to the Parent Company for all its sub-customers’ overdue invoices.
  • Consolidated Notifications for Last Level Dunning – Ability to consolidate all overdue invoices in one notification if there are multiple open invoices of the same frequency level. A prerequisite is that all overdue invoices should have the same aging or same template/messaging.
  • Reporting & Forecasting – The reporting and forecasting feature will be launched soon.

• B. NetSuite Dunning Advanced

  (Only $199 per month per NetSuite instance/account, billed annually)

  • All the NetSuite Dunning Basic Features
  • Multiple Attachment – Supports multiple attachments
  • File Merging and Compression – Enables merging and compression of files to comply with NetSuite’s governance and technical limitations on attachment size, allowing attachments exceeding 10MB in total

Advantages of an Automated Dunning Process

Suit Your Collections Strategy – Provide users with flexibility and customization allowing better monitoring and control of the collection process.

Improved Cash Flow – Quickly collect payments and reduce customer delinquency, resulting in improved cash flow.

Reduced Time – Cut the time spent on manually sending out reminders or collections notices which leads to a higher efficiency in the accounts receivable process.

Better Customer Experience – Give customers the opportunity to pay their bills on time, without having to worry about missing payment reminders or notices.