Last Modified: August 24th, 2021
3 min read
Once live with NetSuite, organizations will need support as they adapt to and get used to their new system for finance, accounting, and other operational activities. Through time, the level of support needed drops. As such, one must factor in the costs of support with a heavier allocation on the first 6 to 12 months go live to allow organizations to successfully transition to the NetSuite environment.
Your options for support services basically fall into 3 buckets:
1. NetSuite Professional Services
NetSuite Professional Services is an obvious option, but definitely not the most cost-effective one for small-mid sized companies. It is also less personal and less customized to your specific needs. With a big support team catering to your needs, there is less to no build-up of knowledge that a more dedicated team can deliver knowledge specific solutions to how you really run your business and the unique scenarios and nuances you face.
2. Independent Consultant/ Part-time freelancers
Independent Consultant or Part-time freelancer is an easy option for very budget-sensitive small businesses. This works well if you find that elusive, responsible & accountable part-time NetSuite Consultant. A NetSuite consultant who can deliver to what was in scope and expected, on time, on budget, and retains responsibility and “warranty” support for any and all configurations and customization he/ she has implemented to your NetSuite instance.
3. NetSuite Solution Provider Partners
NetSuite Solution Provider Partners are by far is the most predominant option adopted by small-mid sized organizations. It is more personal and dedicated, allowing for a continuous build-up of extensive knowledge of your business and your own unique preferences on how you want to run your business. It is also less costly than NetSuite Professional Services (P.S.), and could even be significantly less costly if you partner with the right Partner like Excelym. NetSuite P.S., like Excelym, operates on an onshore-offshore model, where bulk of the Support staff is in their Philippines Ops Center. But unlike NetSuite P.S., we translate such cost-effective model into lower rates to our customers.
The Excelym Advantage
Here are the details of our support engagement model:
NetSuite Support Excelym has a standard rate (US$/ billable hour, please contact us to get specific pricing and to learn more), with increasing discounts if you sign up for more months and more minimum hours/month, upfront & prepaid.
For example, for a service contract for 6 months at 40 hours minimum per month, this will have a 5% discount and a 10% month-to-month carryover allowable. Anything excess of 40 hours per month is billed at the standard / non-discounted rate.
Most of our NetSuite implementation clients opt for the “6 month – 40 hour plan”, then slowly decrease after that to 3 month increments at 20 hours a month, as systems and processes stabilize and no further customization and integration activities are in the roadmap.
Excelym is one of few FULL SPECTRUM and dedicated NetSuite Professional Services firms. We can partner with you from the onset or at any point in the life-cycle spectrum of adopting NetSuite to your organization:
Advisory —> Implementation —> Customization & Integration —> Support —> BPO/ Business Process Outsourcing
Note that NetSuite adoption costs decrease over time in the spectrum, as your own organization’s “NetSuite maturity” increases.
Our NetSuite Support service offering is more system-centric in operational help to your organization, once this matures and stabilizes, some of our customers further leverage us and garner more cost savings by on-boarding onto our BPO/ Business Process Outsourcing services.
Excelym NS BPO Service Offering:
- NetSuite Outsourced Administration and Accounting
- More business process-centric vs system-centric (i.e. NS Support service offering)
- We use and manage your NetSuite for you to perform your recurring and adhoc, mundane / time-consuming, non-core business processes such as:
- General NetSuite Administration
- Sales Order Management (Creation, Scheduling, Tracking, etc.)
- Billing/ Invoicing Management
- Debt Collection
- Collections Management
- Payments Management
- Any Periodic Business Activities/ Tasks (e.g. Month-end closing of books, Quarterly Adjustment of Inventory during Stock Counts, etc.)
To learn More about NetSuite total cost of ownership click the link: NetSuite Total Cost of Ownership