Last Modified: July 15th, 2025
2 min read
Efficient dunning processes are crucial for managing overdue customer payments and maintaining a healthy cash flow. While NetSuite offers three primary ways to automate dunning, the Excelym Dunning Solution stands out as the most user-friendly, flexible, and scalable choice. Here’s a comparison of the available options:
Comparison: NetSuite’s Dunning Automation vs Excelym Dunning Solution
| Option | Pros | Cons |
|---|---|---|
|
|
|
|
|
|
|
|
|
NetSuite’s Workflow-Based Dunning
NetSuite’s workflow-based dunning relies on SuiteFlow, the platform’s automation tool, for configuring the collection process. While it allows for advanced customizations, it comes with several challenges:
- High complexity: Requires technical expertise in SuiteFlow.
- Dependency on saved searches: If saved searches are accidentally deleted or altered, the entire dunning process can break.
- Time-intensive: Managing workflows and troubleshooting issues can be a drain on resources.
NetSuite’s Native Dunning Solution (Dunning Letters Module)
The native dunning module simplifies the process for basic use cases but lacks the flexibility required for businesses with diverse needs:
- Limited customization options for personalizing dunning messages.
- Ineffective for global businesses requiring multi-language support.
- Tailored for standard use cases, making it less suitable for businesses with unique requirements.
Excelym’s Dunning Solution: The Clear Advantage
The Excelym Dunning Solution eliminates the complexities of the other approaches and offers unmatched flexibility. Here’s a detailed look at why it’s the better option:
| Feature | NetSuite Workflow | NetSuite Native Solution | Excelym Dunning Solution |
|---|---|---|---|
| Ease of Use | Requires technical expertise | Easy to use but limited functionality | User-friendly, no technical expertise needed |
| Customization | Advanced but complex | Minimal customization | Highly customizable for emails/messages |
| Resilience | Prone to disruptions (saved searches) | Stable but inflexible | Robust design, unaffected by NetSuite updates |
| Multi-Language Support | Lacks direct support | Limited | Fully supports multi-language communication |
| Scalability | Requires constant updates | Restricted to basic use cases | Easily adapts to growing business needs |
Key Benefits of Excelym Dunning Solution:
- Flexibility: Customizable dunning emails and messages tailored to your business needs.
- Resilience: Designed to function reliably even with changes to your NetSuite environment.
- Global Reach: Multi-language support ensures effective communication with international customers.
- Ease of Use: No SuiteFlow or advanced technical knowledge required.
Final Thoughts
For businesses looking to streamline their dunning processes while minimizing technical hurdles, the Excelym Dunning Solution is the ideal choice. Its combination of flexibility, user-friendliness, and robust design ensures businesses can scale efficiently while optimizing accounts receivable.
