Process Automation in 2023 and Forward

Last Modified: February 6th, 2023

4 min read

Looking through 2022

Many experts and industry leaders believe that we will see a lot of process automation trends in 2022.  This is because forward-thinking enterprises already have moved to implement or plan for business process automation in a range of different ways, and any remaining companies have only just started the process.

The good news is that this means opportunities for business process automation technology developers and service vendors will still be strong through 2022.

Experts predict that large enterprises will have been forced to examine their traditional business processes from top to bottom, at least once this year.  This is the natural paradigm shift in which organizations move from viewing software as simply a tool used to produce their products and services, to becoming the key instrument by which the company operates.

The driving forces that caused this sea change include:

    1. Business leaders’ realization that software is approaching cost parity with labor (meaning that it’s cheaper to use a computer program in a repetitive task than it is to pay a human worker)
    2. The escalating costs of talent acquisition, plus the need to train new employees to bring them up to speed
    3. The availability of powerful technologies that can handle an organization’s operational requirements

Another major reason why many experts feel this way is because of how successful business process automation has been, especially in relation to predictive analytics. Many businesses are now recognizing that they can’t keep up with the security risks present in the digital world, so they are looking to automate their security processes. This includes areas such as fraud management, network behavior monitoring, information security policies, and data governance procedures.

Technology investment considerations

As process automation develops, its technology evolves creating different momentums across all industries, one that will continue at a rapid rate throughout 2022.

The process in which many enterprises are moving towards software deployability is known as continuous deployment, in which the development team has the right to release new features into production immediately without requiring a product manager’s sign-off.

Another important step that will be taken is around business integration, particularly when it comes to cloud technologies.   

Here are a few points you should consider as you make your technology investment decisions for your business.

    1. New job opportunities emerge as technology evolves
    2. Automation happens everywhere, not just in the back office
    3. Algorithms are here to stay

New job opportunities emerge as technology evolves

The adoption of new technologies is sure to change the way the workforce operates, changes that are likely to create new job opportunities.

As more processes become automated, there will be a greater need for process experts who can design and test automation at scale.

We have already seen what process automation does for companies. It helps them improve their business process management by making it more efficient and successful through the use of robotics. RPA definitely makes the lives of employees easier by streamlining most processes.

Automation happens everywhere, not just in the back office

One thing we can definitely expect is that process automation goes beyond the back office and into every area of a company. The first areas of a business that began using RPA were finance and accounting departments, but that is just the beginning.

Today, process automation can be found in marketing, HR, customer care departments, and beyond. The more new technologies are implemented into business operations, the better it gets for employees as they will no longer have to spend their time on mundane tasks like filling out forms or inputting data every day. They will also be allowed to spend more time with their customers.

Algorithms are here to stay

Technology is constantly evolving so it is hard to say for certain what the future will look like, but many business leaders seem to agree that there is no stopping technology or algorithms now. All processes will be automated in some way and technology will become an integral part of day-to-day business operations. It is not a question of if, but when and how.

Robots and new technologies such as predictive analytics will become an integral part of the business landscape. The companies that will be able to adapt and implement new technologies first will have an edge over their competition.

What is the future of process automation in 2022? The industry trend for business software automation is definitely growing fast, but many are uncertain about the fate of certain areas of a company. Some argue that manual labor jobs will disappear, while others beg to differ. Whatever the case may be, there is no doubt about one thing: automation will continue to change how businesses operate in many ways.

Business systems development focus

Some argue that manual labor jobs will disappear, while others beg to differ. Whatever the case may be, there is no doubt about one thing: automation will continue to change how businesses operate in many ways. This is especially true for companies that want to stay competitive and modernize their business processes.

Although many vendors can still meet clients’ needs with traditional packaged software, the rise of new technologies is forcing developers to shift their focus towards scalable industry platforms.

What will change in 2022?

Nowadays, the majority of businesses rely on process automation for their everyday work. Task Automation and BPM (business process management) tools allow them to prioritize the most important tasks and make sure they are completed on time. This is especially true when it comes to business software, where these tools have been seeing tremendous development in the past couple of years.

In 2022, we foresee that process automation will also be used for a lot more than just scaling up businesses. There’s no doubt that the most significant change will be decentralized automation, which will allow businesses to control automated processes directly from any device – no matter where they are located. Decentralized process automation will become a global phenomenon and we can expect it to be used in all kinds of business operations – from production and quality management to customer service and data entry. There’s also a high chance that we’ll see the first examples of decentralized process automation in blockchain technology, as this is an industry where such tools could be used to their full potential.

Whether it will become mainstream or not, decentralized automation will definitely change the playing field for major tasks across all industries. Processes like data entry and processing orders will get the chance to be streamlined like never before, which will save massive amounts of time and money for businesses. The same goes for customer service, where automated processes will allow companies not only to serve more clients but also provide faster feedback on common issues.

Serge is a Managing Partner and the head of sales and business development.

Published on: February 23, 2022