NetSuite Top Frequently Asked Questions (FAQs)


Last Modified: June 30th, 2022

6 min read

Considering NetSuite for your businesses?

Small businesses and start-ups often have a lot of questions about NetSuite pricing. In this article, we will answer some of the most frequently asked questions about NetSuite’s pricing model. We’ll also provide some tips on how to get the best deal on NetSuite.

NetSuite License and Implementation FAQs

How is NetSuite priced?

NetSuite’s pricing model is SaaS (Software-as-a-Service) or subscription-based. This means that you pay a monthly or annual fee to use the software. The price you pay will depend on the features and functionality you need for your business.

What factors affect the price of NetSuite?

There are several factors that can affect the price of NetSuite, including the number of users, the level of customization, and the length of the contract. Some factor in the cost of advisory services and support.

What are the different NetSuite licensing options?

NetSuite is categorized into editions, which are designed for different types and sizes of businesses. The price you pay will depend on the edition you choose. The editions are:

    • NetSuite Starter/Limited Edition
    • NetSuite Standard/Mid-Market Edition
    • NetSuite Premium Edition
    • NetSuite Enterprise Edition

The NetSuite Starter/Limited Edition is referred to as NetSuite’s small business pricing program. NetSuite Limited Edition is designed for companies with less than 50 employees and requires less than 10 users.

For a detailed comparison of NetSuite Small Business Pricing, visit this page: NetSuite Limited Edition vs NetSuite Mid-Market Edition Comparison Guide.

How much will a NetSuite implementation cost?

The price of a implementation will vary depending on the scope, complexity, and approach (methodology). A NetSuite implementation project typically costs between $10,000 and $100,000. Customizations cost extra and are billed hourly.

Is it possible to self implement NetSuite, to keep costs down?

Yes. NetSuite can be self-implemented. However, a self implementation is flush with opportunities for missteps, some of which may be costly. A better option is to have a guided implementation instead. You or your team will still implement NetSuite but you will have the peace of mind that comes with knowing an expert is overseeing things and is there to help when needed.

You can leverage a NetSuite Partner like Excelym that can “guide’ you through your self implementation. More info here: Guided NetSuite Self Implementation

Can I customize NetSuite?

Yes, you can customize NetSuite to fit the needs of your business. Customizations are priced on an hourly basis and the price will depend on the complexity of the customization. You can get a quote for customizations here: NetSuite Customization Services.

Learn more about our NetSuite Customization service.

What is a NetSuite ongoing or post-go-live support?

Ongoing support is the phase of your project that happens after you go-live with NetSuite. This phase includes things like user training, process optimization, report writing, and general system administration.

Support during this phase is typically charged hourly and can be provided by your implementation partner or another NetSuite expert. For a more comprehensive guide on the professional services involved in a NetSuite Implementation, read our blog on Professional Services Cost for NetSuite Support Post Go-Live.

Learn more about our different NetSuite Support Options.

What is a NetSuite Sandbox?

A NetSuite Sandbox is a replica of your live NetSuite account. It can be used for training, testing, and development. It helps to ensure that changes made are tested first in the sandbox before being pushed to production. It’s also a separate cost from your live account and is priced at a percentage out of the total sum of your NetSuite license (including the number of users and modules added).

Does NetSuite offer a product bundling option?

Yes. NetSuite offers a product bundling option with some of their solutions. This can help to save you money if you need multiple products.

What is an Agile approach in NetSuite Implementation?

The Agile approach is a iterative and incremental method of software development. This means that requirements and solutions evolve through collaboration between self-organizing, cross-functional teams. The Agile approach is typically used in NetSuite implementations to help ensure a successful project.

Read more about Agile NetSuite Implementation:

What is the most cost-effective option in implementing NetSuite?

Every industry consultant will agree that implementing through an experienced NetSuite Solutions Provider Partner is the best and most cost effective way to implement NetSuite.

Partner-led implementations provide you with the expertise, people, and processes proven to drive success while reducing your costs and risks.

A partner will also help you get the most out of your investment by leveraging their industry-specific expertise and pre-built integrations that will save you time and money.

More info on how to find a partner here:

NetSuite Features FAQs

What are out-of-the-box functionalities that come with a NetSuite license?

Every NetSuite license editions come with NetSuite CRM and NetSuite ERP. NetSuite CRM includes features like customer data management, salesforce automation, and marketing automation. NetSuite ERP includes features like inventory management, order management, financials, and supply chain management.

What is a Saved Search in NetSuite?

A Saved Search is a NetSuite feature that allows you to create custom reports and views of your data. Saved Searches can be used to display data in a variety of formats, including lists, summary totals, and graphs.

Are there industry vertical-specific functions?

Yes. NetSuite offers a variety of industry-specific solutions, including:

    • NetSuite for Retail
    • NetSuite for Wholesale Distribution
    • NetSuite for Manufacturing
    • Netsuite for Software
    • NetSuite OneWorld and more.

NetSuite Modules FAQs

What are NetSuite add-on modules?

NetSuite add-on modules are optional features that you can add to your NetSuite account. The price of the add-on module will depend on the module you choose. Some popular NetSuite add-on modules include:

    • NetSuite Customer Relationship Modules (e.g. NetSuite Marketing Automation)
    • NetSuite Financial Management Modules (e.g. NetSuite Advanced Financials)
    • NetSuite Professional Services Automation Modules (e.g. NetSuite SuiteProjects)
    • NetSuite Commerce Modules (e.g. NetSuite SuiteCommerce)
    • NetSuite Supply Chain Modules (e.g. NetSuite Procurement)
    • NetSuite Inventory and Order Management Modules (e.g. Advanced Inventory Management)
    • NetSuite Human Resources Modules (e.g. NetSuite Payroll)

What is NetSuite SuiteCommerce?

NetSuite SuiteCommerce is an add-on module. It includes features like website hosting, order management, and payments. The price of NetSuite SuiteCommerce will depend on the number of users and the level of customization you need.

What are the different NetSuite SuiteCommerce licensing options?

NetSuite offers three (3) SaaS-based eCommerce products.

    1. SuiteCommerce SiteBuilder is an entry-level integrated web store
    2. SuiteCommerce Standard offers a “Shopify like” approach to building a modern web store
    3. SuiteCommerce Advanced offers a fully customizable approach for high volume eCommerce companies

What is NetSuite SuiteBilling?

SuiteBilling automates your billing processes. It provides real-time visibility into your business financial activities. It includes features like subscription management, recurring billing, invoicing and flexible usage-based billing models.

What is NetSuite SuiteFlow?

SuiteFlow is a graphical workflow builder. It allows you to automate your business processes. SuiteFlow includes features like drag-and-drop process designer, email notifications, and task assignment.

What is NetSuite OneWorld?

OneWorld is an add-on module for NetSuite that handles the financial consolidation that must be accomplished by separate firms with multiple chart of accounts, multi-entity marketing and customer support, multichannel management of dissimilar sales teams and selling partners, as well as real-time rolled-up reporting and business intelligence requirements.

What is NetSuite OpenAir?

OpenAir is a professional services automation (PSA) module for NetSuite that helps service organizations streamline their project management, resource utilization, time tracking, and billing processes.

What is NetSuite HR Module?

NetSuite’s HR module helps businesses manage employee data, onboarding processes, time-off requests, and other human resources functions.

NetSuite Integration FAQs

What is NetSuite Integration?

NetSuite Integration is the process of connecting NetSuite with other software applications. This allows data to be seamlessly transferred between applications, making it possible to create a unified view of customer information, inventory levels, financial data, and more.

Some popular NetSuite integrations include:

    • Salesforce
    • QuickBooks
    • Magento
    • Shopify
    • Zendesk

What is a NetSuite Connector?

A NetSuite connector is a middleware that connects NetSuite to another software application. Connectors provide a secure and efficient way to transfer data between applications.

What is an iPaaS (integration-Platform-as-a-Service)?

An iPaaS is a cloud-based platform that enables businesses to connect their applications and data. iPaaS provides a single point of control for managing all your integration projects.

Do you need an iPaaS or integration platform to integrate NetSuite?

You don’t necessarily need a third-party iPaaS/integration platform to integrate NetSuite with other business systems as there are a ton of native integrations available particularly with the most commonly used applications (e.g. 3PL, eCommerce, workflow, tax solutions, etc.) through the NetSuite SuiteApp marketplace.

However,  depending on your business needs, an iPaaS/integration platform can provide added benefits such as:

    • The ability to connect NetSuite to a wider range of applications (beyond the native integrations)
    • The ability to connect NetSuite to on-premise applications
    • The ability to connect NetSuite to custom applications
    • The ability to build custom integrations
    • The ability to automate complex business processes

I’m interested in NetSuite. How do I get started?

Click the Contact Us button to get a no-obligation, free consultation. Or you may email us at info@excelym.com. We will answer all of your questions and help you determine if NetSuite is the right fit for your business.

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Serge Ybanez

Serge is a Managing Partner and the head of sales and business development.

Published on: June 10, 2022